General Information
Welcome to our Privacy Policy page! When you use our services, you trust us with your information. This Privacy Policy is here to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear about how we’re using information and how you can protect your privacy. Your privacy is important; we hope you will take the time to read this information carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.
Right to access, correct and delete data and to object to data processing
Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time to support@thermofires.store. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data and to prevent it from being altered, corrupted, destroyed, or accessed by unauthorized third parties. However, the Company does not control every risk related to the use of the Internet. It, therefore, warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources. It may not be held liable for the content, advertising, products, services, or any other material available on or from these web sites or external sources.
Information We Collect
Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you request a quotation. We get some of it by recording how you interact with our services.
How we collect information
Information that you provide us: Typically, the information we collect directly from you are:
· your name, phone number and e-mail address.
· Payment or billing data, and address when you make a purchase
· We also collect relationship info like the content of customer service requests that you initiate, reviews you submit on our products, or responses to surveys. You decide how much information you want to share with us, but this may limit your ability to engage in certain activities, such as payment information required to complete a purchase.
Information collected automatically/ casual surfing: When you use or interact with our Site and Services, we receive and store information generated by your activity. This information may include your IP address, browser type, and version; preferred language; geographic location using your IP address or the GPS on your device, OS and computer platform; the full Uniform Resource Locator (URL) clickstream to, through and from our Site, including date and time; products you viewed or searched for; and areas of our Site that you visited. We may also log the length of time of your visit and the number of times you visit and purchase or use the Service. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). In most cases, we generate this information by various tracking technologies. Tracking Technologies may include ‘cookies,’ ‘flash LSOs,’ ‘web beacons’ or ‘web bugs’ and clear GIFs.
Information from other sources: We may also obtain data from third parties (including other companies). For example, we may supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address to customize certain services based on your location. The data we collect depends on the services and features you use.
What is a cookie?
A cookie is a text file stored on your device (computer, mobile phone, tablet, or other) by a website’s server. Each cookie is unique to your web browser and contains completely anonymous information such as a unique identifier and the website name. Cookies allow a website to remember things like your personal preferences, wishlist, or what’s in your basket.
Why do we use cookies?
Our website utilizes first and third-party cookies. It enables us to a) Improve the User’s experience on our website through various means. This includes determining aggregate usage behavior through web analytics tools like Google Analytics. b) Provide more relevant Display Advertising to Users who have visited the website, using third-party tools such as the Google Analytics Remarketing.
Cookie Opt-out
Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt-out of the Google Display Network using the Ads Preferences Manager. Because many of our website’s features utilize cookies, we recommend that Users do not block them.
How We Use Your Information
We use your personal information to:
· operate our business and provide, improve and personalize the services we offer
· to send communications, i.e., to respond to your orders, requests, inquiries, comments or concerns
· Notify you about changes or updates to Thermo Fires’ products and services
· Provide you special offers and other information about related events, products and services and to invite you to participate in services, competitions, and promotions
· Evaluate and improve Thermo Fires and other products and services and to develop new products and services
· Identify and analyse usage trends and determine the effectiveness of our promotional campaigns
· Provide technical, product and additional support and help keep Thermo Fires’ services working, safe and secure; and
· To comply with our legal obligations
In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent, and personalized experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you that directly identifies you, such as your name, e-mail address, or phone number.
Mailing Policy
When you send us an e-mail, we will use your e-mail address to thank you for your comment or reply to your request or question, and we will store your communication and our response in case of future correspondence. Beyond our initial reply, we will never use your e-mail address to send you unsolicited messages or information, unless it is part of a service you have requested. We will also never share it with or sell it to anyone else for such use.
Sharing Your Information
We share your data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. Only the necessary information, that is, your name, delivery address, and contact phone number, will be made known to third parties delivering the product.
Additionally, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Children under the age of 18
We do not intend our website for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any information on the website.
If you do not want Thermo Fires cc or any of its subsidiaries to collect, store, use or share your information in the ways described in the Privacy Policy, please do not use our online services.